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Getting to the Doctor: NET (Non-Emergency Transportation)

The Non-Emergency Transportation (NET) Program can give you a ride to and from your doctor appointments or other covered Medicaid services. You do not have to pay anything and there is no limit on the number of trips or miles you can travel. NET will only take you to and from Medicaid-covered services.

To be able to get a ride from NET:

You cannot use NET if you:

Scheduling a NET Ride
Calling for a Ride
NET Broker Responsibilities
Urgent Medical Situations
Regular Appointments
Multiple Appointments
Changing Appointments
If Your Ride Doesn’t Show Up
Questions or Problems

Scheduling a NET Ride

To schedule a NET ride:

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Calling for a Ride

When you call for a ride:

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NET Broker Responsibilities

NET brokers have to:

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Urgent Medical Situations

If your doctor tells you to get medical care right away, your doctor must call the transportation broker and tell him you have an “urgent medical situation.” Your broker should come pick you up without 48 hours’ notice.

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Regular Appointments

If you see the doctor at the same time each week, you should call your broker and ask if they will set up a regular schedule for you. Some brokers will do this. If you have to change your appointment time or cancel it, call your broker before your normal appointment time and let them know.

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Multiple Appointments

If you have more than one doctor appointment on the same day, your broker should provide you rides to all of your appointments. Just make sure to give 48 hours notice.

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Changing Appointments

If you have to change your appointment time or cancel it, call your broker 48 hours before your normal appointment time and let them know.

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If Your Ride Doesn’t Show Up

If you called for a ride, but your ride doesn’t show up:

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Questions or Problems

If you have questions or problems, call the NET Helpline at 1-888-987-1200. The Helpline staff will NOT arrange transportation for you, but will try to give you the help you need.

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