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Your Rights

You have a right to be treated fairly.

If you have a complaint about your health care, call the Complaint Hotline at 1-888-987-1200. Have your Medicaid or ARKids First ID card ready when you call.

If you feel you’ve been treated unfairly
Should you ask for a hearing?
Before the hearing
If your benefits will be taken away
If Medicaid or ARKids First refuses to pay

If you feel you’re being treated unfairly

If you feel you’re being treated unfairly, you can ask for a hearing. A hearing is a review and discussion of your complaint. A hearing officer will:

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Should you ask for a hearing?

You should ask for a hearing if you believe:

To ask for a hearing, send a letter asking for a hearing to
The Department of Human Services
Appeals and Hearings Section
P.O. Box 1437, Slot N401
Little Rock, AR 72203-1437

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Before the hearing

Before the hearing you should:

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If your benefits will be taken away

If you are notified that your Medicaid or ARKids First benefits will be taken away:

Send your appeal letter to
The Department of Human Services
Appeals and Hearings Section
P.O. Box 1437, Slot N401
Little Rock, AR 72203-1437

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If Medicaid or ARKids First refuses to pay

If Medicaid or ARKids First refuses to pay for a service you need:

Send your appeal letter to
The Department of Human Services
Appeals and Hearings Section
P.O. Box 1437, Slot N401
Little Rock, AR 72203-1437

The Arkansas Department of Human Services provides Medicaid and ARKids First benefits to everyone who is eligible, in compliance with Titles VI and VII of the Civil Rights Act, without regard to

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